Privacy Policy

Jake’s Dog Treats Ltd

Last updated: 23 February 2026

Jake’s Dog Treats Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, or contact us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Jake’s Dog Treats Ltd is the data controller responsible for your personal data.

Business name: Jake’s Dog Treats Ltd

Registered address: 34 Town Street, Yeadon, Leeds, LS19 7EQ, United Kingdom

Email: hello@jakesdogtreats.co.uk

Telephone: 0113 3910397

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Name
• Billing and delivery address
• Email address
• Telephone number
• Account login details (if you create an account)
• Order history and purchase details
• Messages or enquiries you send us
• Marketing preferences

Payment information

Payments are processed securely by third-party payment providers. We do not store full card details.

Automatically collected data

When you visit our website we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and tracking data

3. How We Use Your Personal Data

We only process your data when we have a lawful basis to do so.

To fulfil orders (Contract)

• Process and deliver your purchases
• Manage payments and refunds
• Provide customer service and order updates

To run our business (Legitimate interests)

• Improve our website and services
• Prevent fraud and ensure security
• Maintain internal records

With your consent

• Send marketing emails or offers
• Use non-essential cookies

You may withdraw consent at any time.

Legal obligations

We may retain certain data to comply with tax, accounting, or legal requirements.

4. Marketing Communications

If you opt in, we may send you:

• Promotions
• Product updates
• Special offers

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

We never sell your personal data for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Make the website function properly
• Improve performance and usability
• Analyse traffic and visitor behaviour
• Support marketing (if consented)

You can control cookies through your browser settings.

For full details, see our Cookie Policy [insert link if separate].

6. Sharing Your Information

We may share your data with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier services
• Website hosting providers
• IT and security providers
• Professional advisers (legal, accounting)

All third parties are required to respect your data and use it lawfully.

We do not sell your personal data.

7. International Data Transfers

If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses

8. How Long We Keep Your Data

We only keep personal data as long as necessary:

• Order records — typically 6 years (legal requirement)
• Marketing data — until consent withdrawn
• Customer enquiries — as needed for support

Data is securely deleted or anonymised when no longer required.

9. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Encrypted transactions
• Access controls
• Regular monitoring

However, no internet transmission is completely secure.

10. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Complain to the regulator

To exercise any rights, contact us.

11. Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

13. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

15. Contact Us

Jake’s Dog Treats Ltd

34 Town Street

Yeadon

Leeds

LS19 7EQ

United Kingdom

Email: hello@jakesdogtreats.co.uk

Phone: 0113 3910397