At Jake’s Dog Treats Ltd, we want you to be happy with every purchase you make.
However, if you change your mind, please read the following returns policy carefully.
This policy applies to all purchases made in-store and online.
If you wish to return an item purchased in-store, you may do so within:
14 days of purchase
Provided the item is:
Jake’s Dog Treats Ltd does NOT offer cash or card refunds for in-store purchases.
All approved returns will be issued as:
Store Credit Note Only
Credit notes:
Due to hygiene and safety regulations, we cannot accept returns on:
If an item is faulty or not fit for purpose, please return it within:
In these circumstances, we will offer:
If you purchased an item via our website, you have the right to cancel under the Consumer Contracts
Regulations within:
Items must be:
Customers are responsible for return postage unless the item is faulty.
Once received and inspected, we will offer:
If you receive an incorrect or damaged item from an online order, please contact us within 48 hours of delivery at:
hello@jakesdogtreats.co.uk
We will arrange a replacement or appropriate resolution.
Credit notes:
Lost credit notes cannot be replaced.
This policy does not affect your statutory rights.
Jake’s Dog Treats Ltd reserves the right to refuse a return if items are not returned in a resaleable
condition.